Oct. Tenth accepts all major credit cards, Stripe and Paypal. All payments are processed in a secure and encrypted environment, hosted either by Shopify, our E-commerce platform, Stripe, or by Paypal.
Shipping
Terms & Conditions
Payment Method
Postage and handling is automatically added to all orders at checkout. The rate charged for the shipping of your order is based on the weight of the items in your order, and your location. For all countries, items are shipped by DHL Express International. On customer's request, national postal service (Bpost) can be used. This is especially the case for countries where courier delivery is not always available, such as Russia. We will contact you when the order has been dispatched and provide you with a tracking code for the delivery.
Every pair of shoes purchased through the Oct. Tenth website is made to the exact requirements of the customer. For this reason, it is important to allow for a window of 10-12 weeks for production and shipping of your order. In certain cases, the production time can be longer than this. In no circumstance is this a valid reason to cancel or dispute your order, according to European distance selling regulations.
Oct. Tenth cannot be held responsible for delays in delivery due to any external factor. This includes but is not limited to changing weather conditions, customs declaration or postal strike.
All custom duties and/or local taxes are the sole responsibility of the buyer. We do not mark down the value of declare as gift to avoid customs. Upon request of the customer, a different shipping method can be used.
Returns & Refunds
Oct. Tenth offers a full 30-day money back guarantee from the day you receive your order. All items must be unworn, in original condition, and sent back to us in original packaging. The customer has the option to exchange their product, receive a monetary refund within 30 days, or store credit.
When trying out your order at home, we recommend that you test the shoes on carpet, as to not damage the sole. Oct. Tenth is not able to accept returns on items that are not in perfect condition.
All shipping charges and custom duties on returned items are the responsibility of the customer. Oct. Tenth will not refund original shipping costs, neither pay for return shipping or import duties. For this reason, we ask all customers to make careful decisions when ordering, and not order items in multiple sizes only to try on. Please feel free to ask us beforehand about our refund process.
We also offer a flat-fee return for all order placed outside of the European Union of €45.00 - €60.00 excl. VAT per pair, depending on your location. In this event, a DHL return shipping label is provided by us.
Sale items are returnable for store credit only.
Before sending items back, please contact us.
Full return address:
TBINTRADE GCV
Grotesteenweg 91
2600 Berchem
Belgium
+32 479 21 38 26
In coherence with Distance selling regulations that apply on online purchases Oct. Tenth will not accept returns on the following items:
- Underwear (regular underwear, beachwear, and socks)
- All accessories that come into contact with the skin
- Tailor made or personalised goods*
*Tailor made or personalised goods: any item that is made to order to the customer's request, will not be accepted for return. This includes made to order, pre-order and backordered shoes. Only in the case of a production error or fault in delivery, normal return rules apply. A delay in delivery can occur due to various unforeseen circumstances, but is never valid cause to cancel or return an order.
VAT Deduction
All prices shown on our (TBINTRADE GCV) website include the Belgian VAT (Value Added Tax) of 21%. For all orders outside of the EU, as prescribed by international law, VAT is automatically deducted during checkout.
Any cost incurred upon entry of the product(s) in the buyer’s country, are the responsibility of the buyer. This includes but is not limited to the buyer’s own local VAT rate and applicable customs duties.
Privacy
This Privacy Policy governs the manner in which TBINTRADE GCV collects, uses, maintains and discloses information collected from users (each, a "User") of the https://octtenth.com/ website ("Site"). This privacy policy applies to the Site and all products and services offered by TBINTRADE GCV.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.
Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.How we use collected information TBINTRADE GCV collects and uses Users personal information for the following purposes:To improve customer service Your information helps us to more effectively respond to your customer service requests and support needs.To improve our Site We continually strive to improve our website offerings based on the information and feedback we receive from you.To process transactions We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.To administer a content, promotion, survey or other Site feature To send Users information they agreed to receive about topics we think will be of interest to them.To send periodic emailsThe email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Changes to this privacy policy
TBINTRADE GCV has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Sizing
How do I find my correct size? +
We generally recommend choosing your regular UK shoe size. Fit can vary depending on the last and style, so please consult the relevant guide before ordering:
If you’re unsure, we’re happy to help. Send us your foot measurements and a few examples of the brands, sizes and lasts you currently wear, along with how they fit.
How do Oct. Tenth and Axen fit? +
Both Oct. Tenth and Axen are designed around standard UK sizing, but the fit differs between lasts.
Some lasts are more generous through the forefoot or instep, while others are slimmer or more structured. For this reason, we recommend checking the relevant Last Guide before ordering.
As a general rule, we do not recommend automatically sizing up or down unless the specific last or style requires it.
Can I send my measurements? +
Yes. If you are unsure about sizing, you are very welcome to send us your foot measurements.
The most useful starting point is a simple tracing of both feet, together with the maximum length and width of each foot. For more detailed advice, you may also send ball, waist and instep measurements.
Please include a few examples of shoes you already own, with the brand, model or last, size and how they fit. This often gives us the clearest picture of which size and last will suit you best.
Ordering
What payment methods do you accept? +
We accept all major credit and debit cards, as well as the payment methods shown at checkout. All payments are processed securely through our payment partners.
Can I change or cancel my order? +
Please contact us as soon as possible if you would like to change or cancel an order. For in-stock Ready-to-Wear items, this is usually possible before dispatch. Made-to-Order or personalised orders cannot normally be changed or cancelled once production has started.
What happens if my size is out of stock? +
Many out-of-stock sizes can still be ordered. If available, this will be clearly indicated on the product page together with the estimated production time.
What is the difference between Ready-to-Wear, backorder and Made-to-Order? +
Ready-to-Wear items are in stock and available for immediate dispatch. Backordered items are standard Ready-to-Wear models that are temporarily out of stock, but that can be produced again in your size. Made-to-Order items are produced specifically to your chosen specifications and have a longer production time.
Shipping
How much does shipping cost? +
We offer free shipping on orders over €300. For other orders, shipping costs depend on the weight of your order and your destination. The exact amount is shown at checkout before payment.
We ship worldwide with DHL Express and UPS Express.
What's the delivery time? +
For in-stock ready-to-wear items, estimated delivery times from placing your order are:
- United States: 2–4 business days.
- United Kingdom: 3–5 business days.
- Belgium: 4–7 business days.
- Other destinations: 2–7 business days, depending on the country.
These estimates include order preparation and shipping.
Axen ready-to-wear items on backorder usually require 4–5 weeks for production, while Oct. Tenth made-to-order shoes require approximately 8–10 weeks.
How do I track my order? +
You’ll receive a shipping confirmation email with a tracking link once your order has been dispatched. If you can’t find it, please contact us at info@octtenth.com and we’ll be happy to help.
Where do you ship from? +
All orders are shipped directly from our warehouse in Shanghai, China.
Taxes & Duties
Will I have to pay taxes and duties? +
For deliveries to the European Union, United Kingdom and United States, all applicable taxes and import duties are included in your order total. We ship Delivered Duty Paid (DDP), so there are no additional charges on delivery.
For all other destinations, any applicable import duties, taxes and customs clearance fees are the customer’s responsibility. Please contact your local customs office for information on potential charges before placing your order.
What is DDP (Delivery Duty Paid)? +
DDP stands for Delivered Duty Paid. It means we take care of customs clearance and all applicable import duties and taxes, which are included in your order total. You won’t have any additional charges to pay when your shoes arrive.
Is VAT included in the price shown on the website? +
For customers shopping with an EU shipping destination selected, the prices shown include VAT. For destinations outside the EU, prices are shown excluding EU VAT.
Your shipping destination is initially based on your detected location. You can check or change it using the “Ship to” selector at the top of the page.
For deliveries to the UK and US, applicable import taxes and duties are still covered by our DDP service, with no additional charges on delivery.
Returns & Exchanges
Can I make a return? +
You can return eligible ready-to-wear items within 30 days of receiving your order. Items must be unworn, in their original condition and returned with their original packaging. Please try your shoes on a clean, carpeted surface to avoid marking the soles.
Personalised and custom-made orders are not eligible for returns or exchanges unless faulty. Any exceptions for a particular item will be stated on its product page. This does not affect your statutory rights.
How do I arrange a return or exchange? +
Please email info@octtenth.com with your order number and let us know whether you would like a refund or an exchange. We’ll provide the return address and instructions.
Please contact us before sending anything back so we can direct your parcel to the correct address.
Can I exchange my shoes for another size? +
Yes, eligible ready-to-wear items can be exchanged, subject to availability. If the fit isn’t quite right, contact us before returning your shoes—we’ll be happy to help you choose a more suitable size.
If the replacement size needs to be produced, we’ll confirm the expected lead time before proceeding.
Who pays for return shipping? +
Return shipping is the customer’s responsibility. We recommend using a tracked service and keeping your proof of postage until your return has been processed.
If you receive an incorrect or faulty item, please contact us first so we can arrange a suitable solution.
When will I receive my refund? +
Once we’ve received and inspected your return, we’ll confirm your refund by email. Refunds are issued to your original payment method; the time it takes for the funds to appear depends on your bank or payment provider.
Please note that the refund excludes the shipping fee and return fee.
Contact
How do I contact you? +
You can email us at info@octtenth.com or call us on +32 479 21 38 26.
WhatsApp is the easiest way to reach us, whether you need sizing advice, have a question about a product or would like an update on your order. Simply message us on the same number, or start a WhatsApp conversation here.