Shipping & Delivery Policy

Shipping

We offer international shipping for Oct. Tenth and Axen Shoemaker footwear.

Shipping charges are calculated and displayed at checkout based on the destination and selected delivery option.

Our footwear may be shipped directly from our production facilities in China or through our logistics partners.

Product Availability and Lead Times

Delivery times depend on the brand, product and stock availability.

Axen Shoemaker

Ready-to-wear models that require production generally have an estimated lead time of approximately 4–5 weeks.

Oct. Tenth

Ready-to-wear models requiring production generally have an estimated lead time of approximately 10 weeks.

Made-to-Order Footwear

Production times depend on the model, leather, construction and requested specifications. An estimated lead time will be provided with the order.

Stock availability and estimated dispatch times may differ by product and size. Please refer to the individual product page or contact us for confirmation.

All lead times are estimates and may be affected by production schedules, material availability, shipping arrangements and customs procedures. Your statutory delivery rights remain unaffected.

International Shipping and Import Duties

For international orders, customs duties, import taxes and other charges may apply depending on the destination.

Unless expressly included in the shipping arrangement, these charges are the responsibility of the customer.

United States — Duties Paid Delivery

For customers in the United States, we can arrange Delivered Duty Paid (DDP) shipping on request.

With DDP, applicable import duties and customs clearance charges covered by the arrangement are paid in advance, helping customers avoid unexpected charges upon delivery.

DDP shipments are handled through a specialised logistics partner. Where applicable, shipments may be consolidated before customs clearance and final delivery.

Please contact info@octtenth.com if you would like to arrange DDP shipping or confirm the total delivered cost before placing your order.

Delivery Tracking

Tracking information will be provided once your order has been dispatched and tracking becomes available.

Delivery Issues

If your parcel is delayed, lost or damaged during transit, please contact us at info@octtenth.com so we can investigate and assist.

Contact

For shipping enquiries, please contact:

info@octtenth.com