Terms of Service

General

Welcome to Oct. Tenth. This website, octtenth.com, is operated by TBINTRADE COMM V, trading as Oct. Tenth.

By placing an order through our website, you agree to the terms outlined below, subject to your mandatory rights under applicable consumer protection legislation.

Products

We offer footwear and related accessories under the Oct. Tenth and Axen Shoemaker brands.

Our collections include ready-to-wear products, made-to-order products and individually customised footwear.

We make every effort to present our products accurately. Minor variations in leather colour, texture and finish may occur due to the natural characteristics of the materials used.

Pricing and Payment

Prices are displayed in the currency and with the applicable tax treatment shown at checkout.

For international orders, additional import duties, taxes or customs charges may apply unless expressly included in the selected delivery arrangement.

Payment must be completed using one of the payment methods offered at checkout.

Availability and Production

Some products are available from stock, while others are produced following an order.

Estimated production and delivery times are provided for guidance. Customers will be informed of material delays, and their statutory rights relating to delivery remain unaffected.

Orders and Customisation

By placing an order, you confirm that the selected specifications are correct.

For individually customised footwear, we may contact you to confirm details before production begins.

Any restrictions on cancellation or withdrawal for clearly personalised products will be communicated before purchase and will apply only where permitted by law.

Shipping and Delivery

Shipping options, costs and delivery arrangements are communicated during checkout.

International shipments may be subject to customs procedures and import regulations.

Please refer to our Shipping Policy for further information.

Returns and Refunds

Returns, exchanges and refunds are governed by our Return & Refund Policy, without prejudice to mandatory consumer rights.

Intellectual Property

All original product photography, website content, branding and other intellectual property published on this website remain the property of their respective owners.

Unauthorised commercial reproduction or use is prohibited.

Liability and Consumer Rights

Nothing in these Terms of Service excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by applicable law.

Governing Law

These terms are governed by Belgian law, without depriving consumers of the mandatory protections available under the laws of their country of habitual residence where applicable.

Contact

For questions regarding these terms, please contact info@octtenth.com.